Building equipment » Service » Customer support service

Customer service

Our focus is on the customer!

Effiziento also offers its well-known service after a product has been delivered - quick, reliable and competent. Should a problem ever occur, simply contact the Effiziento customer service. To help you quickly, a specially trained customer service team is at your disposal for heat pumps and ventilation and heating systems.

The customer service ensures quick and professional damage repair and maintenance for heat pumps and ventilation and heating systems.

First refer to the local installer who performed the installation. The local installer knows the configuration of the housing technology systems in detail and is best qualified to clarify the cause of a problem. Problems that cannot be solved directly by the installer are handled by our factory customer service.

Here you can request our factory customer service:

Fon: +49 (0) 71 35 / 98 82-0
Fax: +49 (0) 71 35 / 98 82-20
Email: info (at)

We need the following information from you:
To enable us to execute your order as quickly as possible, please provide us with exact details on your replacement or component part or your device. The device data is to be found on the nameplate.

Installation instructions
To find your desired assembly instructions, please select the appropriate document in our » Download area.

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